AirAsia 721, KUL – SIN



AK 721


Airbus Industrie A320-216

Economy Class, Seat 19E



With its tagline of “Now Everybody Can Fly”, Malaysian low-cost pioneer AirAsia has come a long way since its humble beginnings as a heavily-indebted, government-linked airline. On the occasion of its 10th anniversary of operations this year, we took a flight on one of its many daily Kuala Lumpur – Singapore shuttles.



AirAsia offers several options to check-in for flights, including over the counter, online and self-service kiosks. Wanting to avoid the lines at the airport, we checked-in online using the airline’s website, which was easy to navigate. However, travellers should note the various add-on charges (e.g. insurance) for ancillary services that are included by default and be careful to opt-out when these are not required.


The documents check and bag drop process was a no-nonsense, fuss-free process. AirAsia has a strict cabin bag policy with all carry-on luggage weighed and it is advised to purchase the check-in bag option unless flying light.


Boarding & Departure

Due to the late arrival of the aircraft, our flight was slightly delayed but AirAsia did well to keep passengers informed with updates and announcements. When the aircraft was ready for boarding, the process remained orderly with gate agents remaining pleasant despite the rush to make up time. Standard AirAsia procedure onboard the jet with the crew occupied with ground duties before takeoff.




Standard black leather AirAsia seats were clean and well-maintained, with the tray table and seat pocket in good condition. We found the seat pitch tight, so taller passengers should spend a little bit more to reserve the red “hot seats” that offer greater legroom. Points gained for having a good recline angle (although that was helped by not having a passenger in the seat behind).  



Having positioned their crew as lively and fun-loving in advertorials, we were rather underwhelmed by the flight attendants working our flight. They were polite, but not overly friendly and the general feeling onboard was one wanting to get underway as soon as possible to make up the delay. Routine duties were carried out efficiently, but nothing out of the ordinary. 




AirAsia offers the option to include inflight meals when booking flights, with a good variety of items at affordable prices available (including its signature Malaysian dishes). Onboard, the crew conducted a buy-on-board service but understandably had little takers due to the late departure and short flying time. 




As on other low-cost carriers, inflight entertainment was in the form of the airline’s Travel 3Sixty magazine which provided a decent read and more than makes up for the lack of personal screens and on-demand entertainment. The comprehensive magazine covered a wide range of topics with showcases of various destinations across the AirAsia flying network that would keep passengers occupied throughout the flight.


Arrival & Deboarding

Despite a delayed departure, the flight made up time enroute and arrived only slightly behind schedule. Following a short taxi to the gate, doors were quickly opened and the crew warmed up enough to bid passengers farewell to conclude the uneventful flight.

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