Aventree Hotel Busan

 

Prologue

Our travels in South Korea brought us to Busan, its second largest city and busiest port in the southeast of the country. The accommodation scene in the city comprise largely of affordable independent hotels and inns, with the larger luxury chain properties situated outside town near the beaches that draw thousands each year. We spent two nights at the Aventree Hotel Busan, a small local establishment opened in 2014 and popular with visitors.

 

Location / Accessibility

Situated in the heart of Busan’s Nampo-dong shopping district, the hotel is a stone’s throw from the city’s attractions including BIFF Square, Jagalchi Market and the Busan Tower at Yongdusan Park, making it an ideal base from which to explore the city. Convenient bus and subway links connect it with sites further afield and the city’s major transport gateways (Gimhae International Airport, Busan Station and the Busan Port International Passenger Terminal).

 

Arrival Experience

 

A quick ten-minute walk from the Jagalchi metro station brought us to the Aventree Hotel Busan. The property occupies the upper floors of the Y’Z Park mall, having its entrance on the side street where elevators brought guests up to the 6th floor lobby. It was quiet when we arrived shortly after 2.00pm and we were attended to by the front desk agents behind the marble counter. The registration process was generally smooth, but the agent had difficulty explaining the hotel policies and facilities due to a limited proficiency in English before seeking assistance from a co-worker. While this is likely an isolated incident, we found it disappointing and lacking for a business catering to international visitors.

 

Guestrooms

 

The hotel boasts just three accommodation floors and we were booked in a Deluxe Room halfway down the well-lit corridor on the 8th floor for our stay. The interior decor is simple utilizing a neutral colour tone and wood laminate surfaces.

 

At 17 square meters, the guestroom was compact with much of the space dominated by the Queen-sized bed, which we found to be quite comfortable despite some of the linen fraying and in need of replacement. On each side was a simple nightstand, above one which the lighting controls were placed but rather frustratingly lacked electrical outlets common in most modern hotels.

 

The bathroom was bright, clean and well-stocked with towels and amenities (although items such as toothbrushes, combs and sewing kits, etc, are available on-request only). Like the rest of the guestroom, there were no fancy features like a rainforest shower but the hotel got the basics right with good water pressure and temperature, soaking bathtub and heated toilet common in this part of the world.

  

Across from the bed was a wall-hung shelf that served as a workdesk and television console on which a flatscreen television was set, offering mostly Korean, Japanese and Chinese cable programming. While most of the fittings and desk items were in good condition, the same cannot be said of the peeling wallpaper and the swivel chair where the synthetic leather skin was flaking badly onto the carpeted floor.

  

The workdesk area also suffered from the lack of electrical outlets. Excluding the plugged-in wi-fi booster, we counted just one available wall socket. While the hotel had adaptors for loan and provided a step down transformer (optimized for type A plugs), we found this to be a less-than-ideal arrangement and inadequate for the modern traveller.

 

Bathrobes, hangers and a large electronic safe can be found in the wardrobe by the entrance.

  

A refreshment center, comprising bottled water, coffee-/tea-making facilities and an empty minibar is provided.

 

Dining

 

 

Given the small property size, breakfast at Aventree Hotel Busan adopts a set-up akin to the club lounge in larger hotels. Rather than a full-fledged restaurant, a section of the lobby serves as the dining space where the breakfast buffet is presented to guests holding dining coupons. While there was no live station for eggs made-to-order, we were pleasantly surprised at the spread comprising continental and Asian hot and cold breakfast items.

 

Outside of breakfast hours, self-serve coffee and tea is available to guests at all times.

 

Facilities

 

Amongst the facilities offered by the hotel is a self-service launderette on the 8th floor, equipped with washing machines/dryer and ironing facilities. There was no gymnasium or spa onsite and guests are instead directed to partner facilities in the neighbourhood where charges may apply. A pair of computer terminals set-up in the lobby serves as a makeshift multimedia corner.

 

Service / Staff

Customer service standards in South Korea is often a case of hit-or-miss. In the case of Aventree Hotel Busan, we found it to be average at-best. While the staff are polite, the little English spoken may prove to be a challenge for some guests and it is a pity that owing to this interactions are largely transactional and leave no lasting impression.

 

Verdict

Aventree Hotel Busan is a good option if a decent, private bed for the night in a convenient location is required. That said, it is let down by a deteriorating hard product and mediocre service that barely justifies the price point. With no shortage of options and new openings in the city, we would be hard-pressed to return.

 

Aventree Hotel Busan

6, Gwangbok-ro 39beon-gil,

Jung-gu, Busan,

Korea 48947

+82 51 260 5004

http://www.aventreehotelbusan.com/english/

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