Comfort Hotel Børsparken

Prologue

Facade1_ComfortBørsparken
On a recent trip to Oslo, we were in a quandary over accommodation options, wanting a central location at a reasonable price given the Norwegian capital’s reputation as an expensive city. With most of the major hotels in central Oslo wanting in excess of USD 200 per night, we settled on the lesser priced Comfort Hotel Børsparken from Nordic Choice Hotels. Follow us as we find out whether it holds up against the more expensive competition.

 

Location / Accessibility

Location_ComfortBørsparken

In terms of location, the hotel is a convenient address for travellers to Oslo, being situated within walking distance of the central train station yet far enough from the bustle of the vicinity. Major city attractions such as the Opera House, Akershus Fortress and the main shopping district of Karl Johans Gate are easily accessible and several major multinational corporations have their business addresses nearby.

 

Arrival Experience

Lobby1_ComfortBørsparken   Lobby2_ComfortBørsparken

A short walk from Oslo Sentralstajion where we had got off the airport train, we found the Comfort Hotel Børsparken close to the city’s iconic National Opera and Ballet venue. Travellers should note that there is a lack of signage and directions which may be confusing given there are several properties under the Comfort Inn brand in the area.

 

We found the lobby area to be stylishly designed and complimentary coffee and tea was very welcome in Oslo’s cold weather, although the hotel is a select-service establishment with amenities and facilities at a bare minimum. There was no porter to assist with the luggage and check-in was done at the small reception desk which doubled as the grab-and-go deli. We found the staff to be polite, but passive and the entire process was very much cold and impersonal.

 

Guestrooms

Guestfloor1_ComfortBørsparken

Guestfloor2_ComfortBørsparken   Guestfloor3_ComfortBørsparken
We were assigned a room on the fourth floor of the hotel, on the other side of the building from the lift lobby and up a short flight of steps, which we felt was not friendly to travellers with luggage in tow. The room itself was of a decent size and sufficiently cozy with the high ceiling and skylight, while the wall motif above the bed broke the monotony of the otherwise bare white-painted walls.

Guestroom1_ComfortBørsparken   Guestroom2_ComfortBørsparken
Furnishings were basic, but decent enough for a night’s rest. We found the bed to be comfortable despite the very thin mattress and pillows. Good marks for having convenient power outlets and reading lights by the bedside, which avoided us having to stumble in the dark given the odd shape of the room.

Guestroom3_ComfortBørsparken   Guestroom4_ComfortBørsparken
The bathroom was a decent size, but was minimal in amenities that were limited to plastic water glasses and the wall-mounted hairdryer. On the plus side, we were particularly impressed by the large shower stall which accounted for almost half the bathroom. Water temperature and pressure were also good which made for a very refreshing shower after a day out on the streets in cold temperatures.

Guestroom5_ComfortBørsparken   Guestroom6_ComfortBørsparken

Guestroom7_ComfortBørsparken
Entertainment was primarily from the flatscreen television broadcasting mainly local terrestrial channels. For a hotel that tries to engage the millennial traveller, it was disappointing that there was no USB or iPod connectivity options for guests. While Wi-Fi was complimentary and fast, this was an area of opportunity we felt the management missed out on.

 

Dining

Restaurant1_ComfortBørsparken   Restaurant2_ComfortBørsparken

Restaurant3_ComfortBørsparken
The Comfort Hotel Børsparken offers a complimentary buffet breakfast to all guests each morning at its restaurant/deli by the lobby. The food selection is continental, comprising of cereals, cold cuts, breads and several hot items including omelettes and sausages. While most of the items on offer were tasty, the egg dishes could be improved on with the omelette tasting rubbery and bland. Nonetheless, it proved sufficient in providing sustenance, especially given the high prices in Norway.

 

Travellers feeling peckish outside of meal times could purchase snacks and drinks from the grab-and-go selection at the Reception desk.

 

Facilities

Gymnasium1_ComfortBørsparken   Lobby3_ComfortBørsparken
Being in health-conscious Scandinavia, the hotel features a fairly large gymnasium in the basement with modern equipment for guests to use. Guests are also encouraged to stay connected and share their visit on social media, with public-use iMacs and power outlets readily available in the lobby area.

 

Service / Staff

This was the area we felt let down the property most. To begin with, the staff were hardly seen around the hotel and when they were, chose to be largely passive and appeared un-enthusiastic. While the staff were polite, interactions were limited to check-in/out formalities and these were mostly a case of going through the motion and simply following procedure.

 

Verdict

We checked-out of the Comfort Hotel Børsparken with mixed feelings. The price was hard to beat in an expensive city and even more so with complimentary breakfast and internet access included. We appreciate how the property tries to present a fresh and vibrant image through its hardware, but the effort comes out as somewhat half-hearted in balancing against a low budget. The passive staff were also inconsistent with what the image hoped to achieve and the lack of energy actually worked against the hotel. Overall, this is a hotel that checks the boxes for all the basics, but travellers in search of anything more would be better somewhere else.

 

Comfort Hotel Børsparken

Tollbugaten 4

Oslo 0152, Norway

+47 2 247 1717

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