Hyatt Regency Hong Kong Tsim Sha Tsui

Prologue

Having been to Hong Kong several times and tried out different hotels around the city, we haven’t yet had the opportunity to stay with a Hyatt property. The Chicago-headquartered group operates three hotels in Hong Kong – the Grand Hyatt Hong Kong, Hyatt Regency Hong Kong Sha Tin and the Hyatt Regency Hong Kong Tsim Sha Tsui. Price and location quickly ruled out the former two hotels from our shortlist and we were lucky to score a reasonable paid rate at the latter for a one-night stay last month during a stopover in Hong Kong.

 

Location / Accessibility

The hotel occupies the 3rd to 24th floors of The Masterpiece mixed-use development that also incorporates residences and the K11 Art Mall. Conveniently located at Hanoi Road in the heart of Tsim Sha Tsui, it is connected by the Airport Express’ shuttle bus to Kowloon station, while both the Tsim Sha Tsui and Tsim Sha Tsui East stations of the Mass Transit Railway (MTR) are within easy reach. Further afield is the waterfront where the Star Ferry to Hong Kong island can be found.

 

Arrival Experience

Like most hotels in Kowloon where space is a premium, the Hyatt Regency Hong Kong Tsim Sha Tsui has a small entrance at street level and an underground driveway for guests arriving by car. We were welcomed by the bellmen and ushered to the waiting elevator for the ride up to the main lobby, situated on the third floor.

 

There was no queue at the reception when we arrived just after mid-day and we were attended to immediately by the agent on-duty, who was courteous and professional. While she went about the check-in formalities, we took the opportunity to take a look at the lobby – an elegant space of marble and dark wood that was at the same time rather bland. Despite us arriving before the hotel’s check-in time, we were lucky to have our room ready and we soon received our keycards from the friendly agent who pointed us towards the guestroom elevators.

 

Guestrooms

 

We were assigned room 1505, a twin-bed standard guestroom that is the lead-in room type at the property.

 

The elegant but bland decor from the lobby continued on the accommodation floors, but took on a different feel in a smaller space. Guestrooms are spread out on both sides of the elevators that occupied the central core of the building, joined by the single dimly lit hallway. Despite our room being towards the end of the hallway, the building’s narrow footprint meant that it was not too far away from the elevator landing.

  

At 28 square meters, the room is relatively small by international standards but considered spacious compared to most Hong Kong hotels and is laid out in the typical manner with an entryway flanked by the bathroom and wardrobe opening out to the main living/sleeping area. Taking up much of this space are a pair of single beds that we felt could be placed further apart and while comfortable, felt a tad too soft for our liking.

 

A plush red accent lounge chair and ottoman sat in the corner. The hotel has cleverly padded a part of the bay window by design to create a second seat from which to read or enjoy the view outside, which would have been fantastic in one of the higher category harbour view rooms. Unfortunately, our room had the poorer view at the property overlooking the drab rooftops of the surrounding buildings (although in consolation we did get a sliver of water visible).

 

The bathroom was large relative to the overall room size and had a separate walk-in shower and bathtub on one side with the water closet at the far end. Water pressure was excellent and there was both a rainfall and wand shower heads, accompanied by products from bed and bath brand Portico. The sink and vanity was on the opposite side, where the mirror served as a divider with the bedroom and could be slid open or closed as desired.

 

 

A flat-screen television was mounted on the wall opposite the bed and the complimentary wi-fi was fast and stable. Adjacent to the television was a good-sized desk that offered a Handy smartphone offering complimentary local calls and mobile data in addition to the usual telephone and stationery. Two electrical outlets are conveniently located next to the desk and one came with a travel adapter, which felt like an afterthought to the hotel not opting to install universal outlets. There was also a noticeable lack of power outlets on the bedside, although thankfully the bedside lamps offered USB plugs for ease of charging devices.

 

 

The refreshment center and minibar were very well-stocked with a selection of snacks and beverages. Despite this, it was difficult to justify paying the prices the hotel was asking (apart from the complimentary coffee and tea) when the same items could be had for a much lower price from the convenience store around the street corner.

 

Dining

 

Breakfast the next morning was served at The Cafe, the hotel’s all-day dining venue.

 

Seeing the main room fast filling with diners, we requested a quiet table and were led by the hostess to be seated at the side-room of the restaurant which we immediately found to have a much better ambiance. Coffee and tea was promptly offered while we went to check out the buffet. On offer was a decent selection of hot and cold food representing international and Asian cuisines on the buffet, including cold cuts, fruits and salads, savoury dishes and dim sum. These were supplemented by a very impressive bread section and several live stations serving made-to-order eggs and noodles amongst others.

Hugo’s, the much-loved European restaurant of the original Hyatt Regency Hong Kong, returns to serve its signature European cuisine prepared table-side. Regrettably, we did not have an opportunity to dine here on our overnight stay. The decor brings back a sense of nostalgia (the heavy pine doors at the entrance are reclaimed from the original location), with the added benefit of floor-to-ceiling windows and a high ceiling. Other dining venues at the hotel include The Chinese Restaurant and the cosy Chin Chin Bar.

 

Facilities

 

The Hyatt Regency Hong Kong Tsim Sha Tsui has a small fitness center on the 10th floor, occupying the space where a suite and two corner rooms would be. While not a large space and the equipment not the most modern, it was adequate for a hotel of its size. One floor below is the entrance to the heated outdoor swimming pool and whirlpool that was shared with the residences. We found this an unusual arrangement with the pool deck having nearly no associates to assist guests when we visited.

 

Service / Staff

We left the hotel with mixed feelings regarding the service during our stay. We found the associates to be polite and pleasant, but our interactions with them felt largely transactional and failed to leave a lasting impression. On the whole, while we encountered no issues and service wasn’t bad, it was not great either being average at best.

 

Verdict

Overall, we were happy with our choice of the Hyatt Regency Hong Kong Tsim Sha Tsui for this trip to Hong Kong. The hotel offers nearly everything a business traveller would look for – a good location, decent hard product and is reasonably priced. While the service during our stay was not particularly memorable, it certainly is not a deal breaker and would not deter us from returning again.

 

Hyatt Regency Hong Kong, Tsim Sha Tsui

18 Hanoi Road

Tsim Sha Tsui, Kowloon

Hong Kong

+852 2311 1234

https://www.hyatt.com/

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