InterContinental Kuala Lumpur

Prologue

On a recent trip to Malaysia we had the opportunity to stay at the recently-rebranded InterContinental Kuala Lumpur. A familiar name around the world, we see how IHG’s leading brand measures up against the Malaysian capital’s best names in hospitality.

 

Location / Accessibility

The hotel is conveniently located at the corner of Jalan Ampang and Jalan Binjai within walking distance from Kuala Lumpur City Centre (KLCC) and the Petronas Twin Towers. Getting around the city proved to be easy with the complimentary shuttle service to KLCC and Bukit Bintang, while other districts were covered by the Kelana Jaya LRT line and readily-available taxis.

 

Arrival Experience

Arriving in a taxi from KL Sentral, we were met by the doormen who appeared rather reserved that morning and did not offer any luggage assistance. Behind the glass doors was the InterContinental Kuala Lumpur’s stunning lobby, where there were plenty of open spaces and comfortable loungers to relax in.

 

Proceeding to reception, the front desk agent was thankfully in a more cheerful mood and processed our registration efficiently. We had to wait for our preferred choice of non-smoking rooms to be available due to the early arrival, but were quickly handed the keys and on our way within the promised time.

 

Guestrooms

We were allocated a room on the 20th floor of the hotel per our request for a quiet room. The guest corridors featured extensive usage of woods that created a slightly darker and dated atmosphere which we felt could be better illuminated.

      

In contrast,our Deluxe Non-Smoking King room was bright, spacious and generally clean, although closer inspection revealed that some surfaces needed more attention. The large bed was a welcome sight after a tiring flight, with good support and soft pillows making for a good night’s sleep.

      

The bathroom had plenty of space, although the colours and marble were a throwback to the 1980s. We liked the large vanity mirror and integrated toilet and bidet that reflects a consideration for guests, but found the lack of double sinks and a rainforest shower disappointing.

      

Being a conversion hotel, some of the furniture were looking tired and in our opinion should have been refreshed during the refurbishment of the guestrooms. Good marks for having desk-level electrical outlets and a spacious workdesk (these being important to a modern business traveller), but points lost also for a malfunctioning telephone, limited selection of television channels and no iPod connectivity in the guestroom. 

 

Dining

Breakfast was served in the mornings at the Brasserie Serena, with a good spread of international and local buffet items. The lines were long at times and some items could be replenished much quicker, but these were compensated by the good quality of food.

      

On our last evening, we had dinner at the highly-rated Tatsu japanese restaurant, where the a la carte buffet was excellent value for money. Over 88 expertly-prepared dishes could be chosen, complemented by a wide selection of sake and shochu. The refined ambiance is ideal for a business discussion or leisurely catch-up with friends.

 

A third restaurant, Toh Lee, and 2 bars provide ample choice for light meals and evening cocktails.

 

Facilities

      

With a large ballroom and several meeting rooms, the InterContinental Kuala Lumpur can host event ranging from private gatherings to large conferences. Recreation facilities include the Sompoton Spa, a well-equipped gymnasium and a decent-sized outdoor swimming pool with cabanas set around to create a mini oasis. 

 

Service / Staff

While the hotel’s staff were largely efficient in executing their duties, we found them to be rather reserved (with the exception of several individuals at the restaurants). The level of warmth normally associated with an international business hotel in Malaysia was largely lacking and certainly had room to improve.

 

Verdict

The InterContinental Kuala Lumpur offers a great location and decent product for business and leisure travellers to the city. While certain service areas need enhancement, the hotel remains good value and a reliable accommodation option to count on when in a foreign land.

 

InterContinental Kuala Lumpur

165 Jalan Ampang

Kuala Lumpur 50450, Malaysia

+60 3 2161 1111

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