JW Marriott Hong Kong

Prologue

A business engagement necessitated us travelling to Hong Kong for several days. As always, hotel options were aplenty for our 2-night stay with no shortage of new and legacy properties. For this trip we chose to stay at the JW Marriott Hong Kong, a stalwart in the city’s luxury scene and one of Marriott International’s flagship hotels in the region.

 

Location / Accessibility

One of 4 luxury hotels within the mixed-use Pacific Place development, the hotel is conveniently located in the Admiralty district on Hong Kong island close to business addresses in Central and Wanchai. The Mass Transit Railway (MTR) Station in the basement serves as a major interchange for the Island, South Island and Tsuen Wan lines and allows easy access to other districts including Aberdeen and the Kowloon peninsula.

 

Arrival Experience

   

Following a quick drive from Hong Kong Station, the airport express shuttle bus dropped us off at the JW Marriott Hong Kong’s porte cochere where we were welcomed by the friendly staff members and directed to check-in. Arriving in the afternoon there were no lines at reception and we were immediately attended to by the charming female agent on-duty, who proceeded to quickly complete the formalities while also engaging us in conversation. With the keycards presented, we were escorted to the elevators to make our way upstairs to our guestroom.

 

Guestrooms

   

The largely square-shaped footprint of the building had guestrooms surrounding the central core where the elevators were located. Due to the heavier foot traffic, these are usually associated with noise concerns although good soundproofing and the guestroom layout negated this. Acoustically, our room on the 22nd floor was isolated from the corridor and we never heard any noise from the outside during our stay, a plus point for business travellers.

Our corner room enjoyed the best of both views at the hotel, looking across to the neighbouring Conrad Hong Kong and Island Shangri-La as well as offering a glimpse of Victoria Harbour. From our vantage point above, we were able to witness the city wake up and come to life as the sun slowly rose and how the atmosphere becomes more eclectic in the evenings when Hong Kong’s famed neon lights come on. The interior design, while dated (a reflection of when the property first opened in 1989), proved to be comforting to the weary traveller with its cream-coloured accents and use of mirrors to enhance the sense of space created by a clever layout.

   

   

The twin beds provided good support and firmness, together with a warm duvet for a comfortable sleep. We did find the pillows a tad on the softer side, although this was easily remedied with the hotel’s pillow menu offering firmer options. A small console for the usual telephone, television remote control, notepad and the Bose sound system sat between both beds.

   

A recent refurbishment also meant the furniture and fittings were in excellent condition, exemplified by the newly-upholstered chairs in the sitting area. As we settled in, the hotel sent over a welcome amenity of fruits and a pot of aromatic chinese tea, which was a nice gesture given we held no elite status with Marriott.

   

   

The marble bathroom was huge by local standards and functional despite the dated design. A separate bathtub and shower stall stood to the left of the door, with the vanity directly ahead and water closet on the right. Adding a soft touch was the stalk of fresh orchids which was replaced daily by Housekeeping, as were the bath amenities by Aromatherapy Associates.

   

   
On the technological front, the room checks all the boxes for a business hotel with fast and stable complimentary wi-fi, desk-level business panel and IP telephone. While it wasn’t of the latest model, there was also a large 42-inch flatscreen television with cable and on-demand programming, DVD player and the aforementioned Bose sound system.

   

   

To the left of the double beds was the minibar, stocked with the usual complimentary filter coffee and tea, as well as a selection of snacks soft drinks and alcoholic beverages. Immediately below it was the electronic safe, with the very spacious wardrobe hidden nearer the room’s entryway.

 

Dining

   

JW Cafe is the JW Marriott Hong Kong’s all-day dining venue and where an impressive breakfast buffet was served each morning. The spread was easily one of the largest we have seen, with choices catering to both western and Asian palates. Apart from the staples of eggs and toasts, guests can also have Chinese dim sum and congee, Japanese sushi, Korean kimchi and Indian naan.

   

Man Ho cantonese restaurant is one of the city’s leading establishments and it was a pity our schedule did not allow for a meal there. The Flint Grill & Bar was another highly-rated venue, a cozy intimate space for a romantic meal or after-dinner drinks, while Fish Bar by the poolside was a hidden gem serving Mediterranean-style seafood dishes and boasting a chilled-out vibe.

   

Named after the hotel’s address, Bar Q88 is an elegant and private bar for drinks and live music entertainment in contrast to the open expanses of The Lounge, where a leisurely afternoon tea is served to views of Victoria Harbour and the Kowloon peninsula in the distance. Guests short on time and needing a caffeine fix or light snacks can get theirs at Dolce 88, a compact grab & go cafe tucked to the right of the porte cochere.

 

Facilities

   

The outdoor swimming pool and hot tub on level 7 was a fantastic place to spend our mornings at the hotel. This was a clean, good-sized rectangular pool where we could get some laps in and bask in the soft glow of the morning sun. There were plenty of deck chairs available and the space never felt crowded throughout our stay.

   

A large and well-equipped health club can be found in the basement level, stocked with a variety of training equipment and free weights. Next door is the hotel’s business centre supporting its varied meeting and function spaces, which was hosting a major real estate investment conference during our visit.

 

Service / Staff

Hong Kong’s hectic pace of life often means service standards take a backseat compared to other Asian destinations. This was not the case here as the staff members we met were pleasant and helpful, going out of their way to assist while remaining unobtrusive. We were thoroughly impressed.

 

Verdict

Despite the entry of newer properties over the years, the JW Marriott Hong Kong remains a solid business hotel and holds its own in an already saturated market. While the design and hardware has aged gracefully and falls behind some of the competition, the hotel’s strength lies in its heartware and solid service standards, a point we feel are valued higher by business travellers.

 

JW Marriott Hong Kong

Pacific Place

88 Queensway

Hong Kong

+852 2810 8366

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