Park Hotel Hong Kong

Prologue

Established in 1961, Park Hotel Group has steadily grown from humble beginnings in Hong Kong to become an award-winning regional player in Asia managing 15 properties across 8 countries and 11 gateway cities. As a smaller operator, it places an emphasis on creating unique travel experiences to differentiate itself from the large international groups. Does size matter in hospitality? We check into the group’s first hotel, the 347-room Park Hotel Hong Kong, to find out.

 

Location / Accessibility

Situated in Tsimshatsui East at the corner of Chatham Road South and Cameron Road, Park Hotel Hong Kong is conveniently located at the vibrant heart of southern Kowloon near the main shopping belt of Nathan Road. A short walk from the Mass Transit Rail (MTR) and the iconic Star Ferry, the rest of Hong Kong is easily accessible while the international airport can be reached in just 75 minutes.

 

Arrival Experience

   

Arriving by road from the Kai Tak Cruise Terminal, we get our first look at the hotel with its grey-tiled and advertising billboard-clad exterior, largely unchanged from when it first opened 55 years ago. Like most real estate in Kowloon, space comes at a premium for the hotel and there is no grand porte cochere. We are instead dropped off at the side entrance on Cameron Road and ushered towards the reception desk for registration. While the agent was efficient, we found the interaction to be rather transactional and somewhat robotic. The usual process of document verification, incidentals deposit and keys being handed over were faultless, but the experienced could be improved with a more friendly disposition from the staff.

 

Guestrooms

   

Guestrooms are laid out across from each other along the L-shaped building. Being an older hotel, the accommodations are physically larger than their newer counterparts and range in size from 23 to 64 square meters. These had been renovated in 2015 to sport a more contemporary look, although the slight musty smell lingering in the air-conditioning still revealed the property’s age. We had booked a twin-bedded Superior Room, which was basic in its appointments with 2 comfortable single beds and several wall-mounted pictures adding colour to the otherwise drab neutral tones.

   

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The decor and design of the bathroom was another indication of the hotel’s evolution through the years. In-place of the glass and white tones popular in recent years was a reddish-brown vanity and cream-coloured tiles surrounding a single washbasin and water closet ensemble, with a bathtub/shower combination on the side. While we thought an opportunity was missed to modernize the space during the renovations, it was otherwise clean and functional with good water pressure and temperature.

   

   

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Although not the best-equipped technologically, we appreciate Park Hotel Hong Kong’s efforts in this area which in our opinion is a key consideration for the modern traveller. A wall-mounted flatscreen television provided cable and pay-per-view programming, while the complimentary high-speed internet access was stable and fast. There was also the Samsung smartphone in partnership with service provider Handy available for use, a convenient device for IDD calls, mobile internet access and a mobile concierge guide outside the hotel premises.

   

   

Other in-room amenities included an electronic safe, complimentary bottled water, a minibar stocked with soft drinks and beer together with coffee-/tea-making facilities.

 

Dining

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We had booked a room-only rate for our 1-night stay, hence breakfast was not included. This would be served in the all-day dining Park Cafe, offering an American and Asian buffet spread. The venue also promoted several themed dining menus which were reasonably priced.

One floor below next to the reception desk is the Marigold Bar, an intimate space for a quiet drink as the night winds down.

 

Facilities

A consequence of the Park Hotel Hong Kong’s initial planning, the hotel has had to convert one of its guestrooms into a fitness room. This is furnished with a small selection of cardiovascular and strength training equipment for guest usage.

 

Service / Staff

We found the hotel’s service to be average at best, generally lacking a sense of warmth and enthusiasm. While staff members were generally polite, the friendliness one would expect from a hospitality professional proved to be lacking and is in our opinion a weak link and opportunity lost for the hotel to impress its guests, especially given its disadvantage in an inferior product to the competition.

 

Verdict

The Park Hotel Hong Kong was acceptable for a short 1-night stay, with its price point, a decently-sized room and fantastic location in Tsimshatsui. However, the property would not be our first consideration for accommodation in Hong Kong, given how the positives are outweighed by the disappointments of a dated product and average service that is trumped by newer competitors.

 

Park Hotel Hong Kong

61 – 65 Chatham Road South,

Tsimshatsui, Kowloon

Hong Kong SAR

+852 2731 2100

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