Sheraton Stockholm Hotel

Prologue

Facade1_SheratonStockholm
Housed in a nondescript rectangular building in the heart of town, the Sheraton Stockholm Hotel serves as the sole outpost for Starwood Hotels & Resorts in Scandinavia. This grand dame, a fixture of the Swedish capital’s waterfront for more than 4 decades, is seeing its position increasingly being challenged by newer rivals. Join us as we put the hotel to the test.

 

Location / Accessibility

Location_SheratonStockholm

In a city famed for its waterfront, the Sheraton Stockholm Hotel enjoys an enviable location by the water. At the doorstep of Stockholm’s historic Gamla Stan old town, the hotel is convenient for business and leisure travellers with most addresses within walking distance or accessible via the efficient public transportation system. The central station, the main stop for long-distance trains to other parts of Sweden and beyond, is adjacent to and a short stroll from the hotel.

 

Arrival Experience

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We walked into the lobby of the Sheraton Stockholm Hotel following a short stroll from Stockholm Sentralstajion, which was the city terminus of the Arlanda Express and Flybussarna. The hotel was relatively quiet at that time and we were greeted by the cheerful front desk agent, who proceeded to register our particulars. As the rooms were not yet ready, she proactively offered to store our luggage and provided suggestions on things we could do around the vicinity in the meantime.

 

We did not return until the evening after a day of sightseeing, by which time the staff had changed shifts and we were met by another front desk agent. Like her colleague, she had a very cheerful disposition and was engaged in conversation with us on our travels, interests and experiences. In one of our best check-in interactions to-date, we were made to feel very much at home and the entire experience was more like a meeting between friends rather than a business transaction.

 

Guestrooms

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Guestfloor3_SheratonStockholm   Guestfloor4_SheratonStockholm
We were assigned a room on the 6th floor, one of several higher floors dedicated for members of the Starwood Preferred Guest programme. The rectangular shape of the building meant quite a trek from the elevators along the spacious and well-lit guest corridors to the door.

Guestroom1_SheratonStockholm   Guestroom2_SheratonStockholm
Guestroom3_SheratonStockholm
Greeting us was a large-sized room with warm decor in line with the Sheraton brand and headlined by the brand’s signature Sweet Sleeper Bed. This was of a Super-king size with a firm mattress providing ample support and a large, warm duvet that was very welcome in Stockholm’s low temperatures. Our only dislike with the bedding was the extremely soft pillows, which offered little neck support and we had to pile several for a comfortable sleep.

Guestroom4_SheratonStockholm   Guestroom5_SheratonStockholm

Guestroom6_SheratonStockholm   Guestroom7_SheratonStockholm
Slightly on the smaller side was the bathroom, which squeezed a bathtub/shower and vanity counter separated by the toilet. However, bright blue tiling and white lighting helped in combating the claustrophobia, leaving us to enjoy a hot shower with strong water pressure and the Shine spa amenities.

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An interactive flatscreen television offered a selection of entertainment options, including pay-per-view, on-demand movies, short features and music. Free-to-air television channels were largely catered to the region, but good marks by the hotel to have channels from Asia and the Middle East in addition to the usual CNN and BBC. Fast and stable Wi-Fi was also available, but this was chargeable rather than complimentary. We also felt that there was a missed opportunity in terms of technology and connectivity when USB and iPod docking facilities were omitted from the desktop panel.

 

Dining

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360Restaurant3_SheratonStockholm   360Restaurant4_SheratonStockholm

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The Sheraton Stockholm Hotel’s all-day dining restaurant, 360 Restaurant, was the venue for the breakfast buffet in the mornings. Whilst not the most extensive we’ve seen, the selection was still considerable with a variety of hot and cold foods including cereal, cold cuts, breads and pastries, as well as eggs made-to-order. We were impressed by the availability of Asian items such as congee on-request, something which is still not readily available in this part of the world and a reflection of the hotel’s forward-thinking.

360Bar1_SheratonStockholm   360Bar2_SheratonStockholm
The hotel also features a lobby lounge that we observed was popular with business travellers in the day for quick meetings. The atmosphere transformed totally after sundown, with the space taking on a vibe one would more commonly associate with the Sheraton’s sister brand W Hotels, brought about by live music from the resident DJ and mood lighting.

 

Facilities

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As one of the largest business hotels in Stockholm, the property offers extensive conferencing facilities on the second level, capable of hosting meetings and events. The Link@Sheraton social space was also conveniently located in the lobby, with new Lenovo PCs and a collection of literature for guests to stay connected. For recreation, a sizable Sheraton Fitness gymnasium could be utilized by guests, accessible 24 hours each day via the keycard.

 

Service / Staff

This is without doubt the strongest point for the hotel in our opinion. All of the associates we encountered were very friendly, helpful and genuinely pleasant. They demonstrated the ability to anticipate our needs, from informing us of the service suspension of the Arlanda Express to helping to order a taxi with ample space for our baggage, which made our travels much more convenient and hassle-free.

 

Verdict

We were impressed with the Sheraton Stockholm Hotel during our stay. For a 44-year old property, the hardware is fresh and in-line with what one would expect of a Sheraton. This freshness extends to the service from the staff, which we felt was truly genuine and exceeded all our expectations. All things considered, it is a case of ‘old is gold’ here and definitely gives the newer competition a run for their money.

 

Sheraton Stockholm Hotel

Tegelbacken 6, Box 195

Stockholm 10123, Sweden

+46 8 412 3400

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